238 System maintenance
System archive
The System archive contains important information about your SIP DECT
system and must always be sent to the Nortel helpdesk if any problems
occur. See “System archive” (page 202) to learn the procedure of creating
an archive.
Note: You can be requested by the Nortel helpdesk to temporarily
enable logging for your SIP DECT system before testing a specific call
scenario. See steps 1 and 2 of Procedure 112 “Tracking a portable
device” (page 225) for details. Enabling logging before testing a specific
call scenario adds extra information to the system archive.
Network packet capture traces
You can be asked to collect network traces if some call scenario fails
on your SIP DECT system. Traces contain SIP messages and RTP
packets sent over the Ethernet. Traces can be collected from a computer
connected to the network (when hubs are used or if port mirroring is
configured on IP switches). In some cases, it is possible to trace SIP
messages from Signaling Servers. The Nortel helpdesk can guide you on
collecting network traces if you need assistance.
Note:
You can be requested by the Nortel helpdesk to temporarily
enable logging for your SIP DECT system before capturing traces for a
specific call scenario. See steps 1 and 2 of Procedure 112 “Tracking a
portable device” (page 225) for details.
Nortel Communication Server 1000
SIP DECT Fundamentals
NN43120-123 01.07
6 January 2009
Copyright © 2008-2009 Nortel Networks
.
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