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Chapter 1 Troubleshooting
003 363
PAGE-SYNC finish error
in outputting video
PageSync becomes inactive before the specified size is printed out
when printing.
Replace the harness to connect ESS and IOT.
Replace ESS PWB.
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003 364 DMA transfer error
Compression/decompress is not finished though the specified data is
input when compressing or decompressing.
Insert and remove RAM on ESS PWB (if it exists)
Execute the DC355 DIAG test, and replace HDD if the trouble is not
recovered.
Replace ESS PWB.
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003 367
Other errors from
Decompress
Detect Line Sync incorrectly.
Connection of connecters between ESS PWB J32 and MCU PWB J14,
disconnection of Flat Cable, or loose connection.
Replace ESS PWB if no problem with Flat Cable.
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003 368 PCI Bus Error
Access of PCI causes trouble due to the defect of PCI bus.
When it is not recovered by powering OFF and On, replace ESS PWB.
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003 370 Marker code detect error
The finish code is not found in the compressed data (FF02) when
depressing the data in specified size.
When it is not recovered by powering OFF and On, execute the
following.
In case of that the specific documents cause the trouble. The
possibility of software problem is high.
1. Changing print mode (normal/high quality/high resolution) may print
out.
2. Changing RAM size may print out.
A. Change RAM size to install
B. Change the used size of RAM (Change the setting of port, or
received buffer size)
In case of that the most of documents cause the trouble. The
possibility of hardware problem is high.
1. Change RAM
2. Execute the DC355 DIAG test, and replace HDD if the trouble is not
recovered.
3. Replace ESS PWB
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003 371
IOT-ESS Communication
Fail 1
No response from IOT PWB to ESS PWB sending.MCU PWB J14,
disconnection of Flat Cable, or loose connection.
Replace ESS PWB if no problem with Flat Cable.
When it is not recovered yet, replace MCU PWB.
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003 372
IOT-ESS Communication
Fail 2
ESS PWB detects DLL send error.
MCU PWB J14, disconnection of Flat Cable, or loose connection.
Replace ESS PWB if no problem with Flat Cable.
When it is not recovered yet, replace MCU PWB.
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003 600 Billing Fail 3
Auto recovery of Billing Master Counter.
Already registered to History (Hide Fail)
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003 601 Billing Fail 4
Auto recovery of Billing Backup Counter 1.
Already registered to History (Hide Fail)
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003 602 Billing Fail 5
Auto recovery of Billing Backup Counter 2.
Already registered to History (Hide Fail)
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003 747 Print Instruction Fail
The combinations of printing parameter is not correct such as sets
[Tray paper size] to[Auto] of operational panel, sets [Select paper tray]
to[Auto] of printer driver, and indicates the printing in indeterminate
size.Check printing indication.
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003 946 Tray 1 Not In Position
Tray 1 is not set.
Defect of GUIDE TRAY L ASSY
Disconnection of wires from GUIDE TRAY L ASSY J180 to MCU PWB
J18 or loose connection.
Defect of MCU PWB
FIP1.13
Chain Link Fault Items Conditions of detect/Methods of treatment Ref FIP