Solving Problems with Printing Quality13-34
Irregular
print or mot-
tled image
appears.
The media is moist
from humidity.
Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it
with new, dry media.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
Use approved media. See “Specifica-
tions” on page 4-2.
One or more of the
toner cartridges may
be defective.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
One or more of the
imaging units is
defective.
Remove the imaging units and check
for damage. If it is damaged, replace it.
There is
insufficient
fusing or the
image
comes off
when
rubbed.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
Use approved media. See “Specifica-
tions” on page 4-2.
Media type is set
incorrectly.
When printing envelopes, labels, letter
head, postcards, thick stock, single
side only paper or special paper, spec-
ify the appropriate media type in the
printer driver.
Symptom Cause Solution
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