Optos P200TE - 3.4.8.1 Why cant I login?; 3.4.8.2 What information do I need when contacting Optos?; 3.4.8.3 How do I image if the alignment system does not recognize the eye?

Chapter 3 - How to...
Problem Possible cause Solution
I see a bright reflex
above the optic
nerve head.
Patient is too close. Image with the patient further out.
OCT images show
horizontal line
artefacts.
Excessive time spent in the
OCT imaging mode, > 5
minutes for 1 OCT capture.
Exit and re-enter the OCT capture mode to ensure
dark frame processing is re-applied.
Scan head NOT
starting up. Screen
and power LEDs are
on.
Uncontrolled shut down
leading to disk checks at start-
up.
Allow 15 minutes for the device to complete start up.
Be sure to shut down correctly at the end of each day,
see Use standby mode at the end of each day on
page31.
Cannot image due to
image server error.
Image server disk is full.
Storage provisions on the image server need to be
extended. Contact Optos for assistance.
Cannot locate
images just taken of
patient.
Images taken under wrong
patient.
Confirm the patient's name and check against the
patient name displayed for the recently captured
images. If they do NOT match contact Optos for help
moving them.
Images are NOT
appearing in review.
Server or communications
error.
Shut down the scan head and image server. Restart
the image server first followed by the scan head, see
How do I restart the image server? on the next page
and How do I restart the scan head? on the next page.
I cannot login to
OptosAdvance.
Account does NOT exist;
password error.
Contact your local system administrator and see Why
can't Ilogin? below.
Multiple failed login attempts will result in the user
account being locked until a System Administrator
unlocks the account.
3.4.8.1 Why can't Ilogin?
This is usually a password typing error (all passwords are case sensitive). Please check your keyboard [Caps
Lock] is NOT on. Contact your System Administrator for assistance if you have forgotten your username or
password.
Ask your System Administrator to confirm your username and reset your password if necessary.
If no user details are displayed then there may be a problem with the connection to the image server.
1.
End the current session and switch off the power.
2.
Restart the image server.
3.
Switch the power back on to the scan head.
If you still experience problems please contact your Optos representative, see Contact us on page71.
3.4.8.2 What information do I need when contacting Optos?
You will need to provide your Site Number when contacting Optos. You can find the Site Number on your Optos
documentation.
System Administrators can also find the Site Number on the scan head Diagnostic page.
3.4.8.3 How do I image if the alignment system does not recognize the eye?
In some circumstances the device may NOT recognize the patient's eye.
Part Number: G108707/8GME Page 61 of 75
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