148
Troubleshooting (Advanced)
The computer does not enter sleep/standby or hibernation
If a peripheral is connected, first remove the peripheral, and then enter sleep/ standby or
hibernation. If the computer still fails to enter
sleep/ standby or hibernation, restart the computer.
It may take a minute or two to enter
sleep/ standby or hibernation. Wait for a moment.
The computer may not enter
sleep/ standby properly and seems to be frozen in the mode that the
computer is communicating via the modem. When you cannot execute operations, slide the power switch for four seconds
or more to forcibly turn your computer off.
When the display is closed, the computer may not enter
sleep/ standby or hibernation.
*2
In order to activate
sleep/ standby or hibernation, set [Touch Pad] to [Disabled] in the [Main] menu
of the Setup Utility. ( page 137)
If the computer does not enter
sleep/ standby or hibernation, applications that prohibit
sleep/ standby or hibernation may be running. Close all of the applications.
*2
Functions that cause the computer to automatically enter sleep/ standby or hibernation after a certain time
interval has passed.
The computer does not power off (Windows does not shut down)
If a peripheral is connected, disconnect it, and then shut down.
If it is possible to shut down when the peripheral is disconnected, then there may be a problem with the peripheral.
Consult the peripheral manufacturer.
Also check the items in “No response”. ( page 150)
If it is no longer possible to shut down Windows after installing application software:
Click (Start) - [Control Panel] - [Uninstall a program], and remove the installed application.
.
Click [start] - [Control Panel] - [Add or Remove Programs], and remove the installed application.
If it is possible to shut down when the application is removed, then consult the application software manufacturer.
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