Panasonic KX-TD500 - UCD (Uniform Call Distribution)

5-26 Utility
5.3.4 UCD (Uniform Call Distribution)
Displays information on call activities of extensions in a UCD group on each UCD
group basis/all UCD groups.
Description
Item
Group No.
Start Time
(Date)
Incoming Calls
Answer calls
% of Answer
CCS
Description
1-128: Specifies a desired UCD group.
All: Specifies all UCD groups at once.
The Start Time of Traffic Measurment.
The number of calls (both extension and CO) coming in to the extensions.
The number of calls (both extension and CO) answered by the extensions.
The ratio of “Incoming Calls” to “Answered Calls.”
One hundred call seconds, or one hundred seconds of telephone
conversation. One hour telephone traffic is equal to 36 CCS.