Error Code Description Action
DE00 This is a general connection error. It can
occur when you are trying to connect with
the Pitney Bowes Data Centre. It could be
caused by any of these conditions:
l Your meter is not set up to
communicate with the Pitney
Bowes Data Centre.
l There is some other type of
network issue.
l If using PC Meter Connect, it
might not be connected or isn't
working properly.
You must reboot your system after every DE00
error. Do this by:
1. Unplug your power cord, and wait one
to three minutes.
2. Plug your power cord back in, ensuring
that it is plugged directly into a wall
outlet.
Other possible considerations:
l If this is your first postage refill, contact
Pitney Bowes to make sure your meter
is linked to your postage account.
l There may be a network
communication problem. Check your
modem, router and other network
connections. Refer to Troubleshooting
Communications Problems.
Contact customer service if you are still having
problems. Refer to Getting Help.
0815 You have a problem with your postage
rates software.
Connect to the PB Data Centre and perform a
Balance Inquiry. Then follow the prompts.
Refer to Checking the Amount of Postage
Available.
0011 There is an issue with your Postage by
Phone account. This usually happens if
your account has been locked or there
are insufficient funds in your Postage by
Phone account.
Refer to Getting Help and contact customer
service.
DE2A PC Internet connection dropped; your
Internet connection was lost during data
connection.
Verify that your PC Meter Connect is at version
05.00.0020 or higher. If not, download and
install latest PC Meter Connect software. Refer
to Checking PC Meter Connect Version.
Troubleshooting
Pitney Bowes Operator Guide February, 2017 Page 220 of 226
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