TROUBLESHOOTING PROCEDURES
SM 2-7 IFAX
Internet Fax
(IFAX)
Communication
Route
Item Action Remarks
2. E-mail server
• Make sure that the client
devices which have an
account in the server can
send/receive e-mail.
• Ask the administrator to
check.
• Send a test e-mail with
the machine’s own
number as the
destination. The machine
receives the returned e-
mail if the communication
is performed successfully.
3. Destination e-mail
address
Make sure that the e-mail
address is actually used.
Check that the e-mail
address contains no
incorrect characters such as
spaces.
4. Router settings
Use the “ping” command to
contact the router.
Check that other devices
connected to the router can
sent data over the router.
• Ask the administrator of
the server to check.
Between e-mail
server and internet
1. Error message by e-
mail from the
network of the
destination.
• Check whether e-mail can
be sent to another
address on the same
network, using the
application e-mail
software.
• Check the error e-mail
message.
• Inform the administrator
of the LAN.
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