Ricoh B089 - Troubleshooting Procedures

TROUBLESHOOTING PROCEDURES
IFAX 2-6 SM
2.2 TROUBLESHOOTING PROCEDURES
Use the following procedures to determine whether the machine or another part of
the network is causing the problem.
Communication
Route
Item Action Remarks
1. Connection with the
LAN
• Check that the LAN cable
is connected to the
machine.
• Check that the LEDs on
the hub are lit.
General LAN
2. LAN activity
• Check that other devices
connected to the LAN can
communicate through the
LAN.
1. Network settings on
the PC
• Check the network
settings on the PC.
• Is the IP address
registered in the TCP/IP
properties in the network
setup correct? Check the
IP address with the
administrator of the
network.
2. Check that PC can
connect with the
machine
• Use the “ping” command
on the PC to contact the
machine.
• At the MS-DOS prompt,
type ping then the IP
address of the machine,
then press Enter.
Between IFAX and
PC
3. LAN settings in the
machine
• Check the LAN
parameters
• Check if there is an IP
address conflict with other
PCs.
• Use the “Network”
function in the User Tools.
• If there is an IP address
conflict, inform the
administrator.
1. LAN settings in the
machine
• Check the LAN
parameters
• Check if there is an IP
address conflict with other
PCs.
• Use the “Network”
function in the User Tools.
• If there is an IP address
conflict, inform the
administrator.
Between machine
and e-mail server
2. E-mail account on
the server
• Make sure that the
machine can log into the
e-mail server.
• Check that the account
and password stored in
the server are the same
as in the machine.
• Ask the administrator to
check.
Between machine
and e-mail server
3. E-mail server
• Make sure that the client
devices which have an
account in the server can
send/receive e-mail.
• Ask the administrator to
check.
• Send a test e-mail with
the machine’s own
number as the
destination. The machine
receives the returned e-
mail if the communication
is performed successfully.
Between e-mail
server and internet
1. E-mail account on
the Server
• Make sure that the PC
can log into the e-mail
server.
• Check that the account
and password stored in
the server are the same
as in the machine.
• Ask the administrator to
check.