Alpha 710ML User’s Guide
Troubleshooting
Most errors are described on the clerk screen and you are prompted with
the corrective action to take. For a list of common error messages and
what they mean, see Error Codes on page 45. This section generally
describes other possible issues and what to do. Select and follow the
procedure which best describes what is happening.
Paper End or Printer Errors
Both prompts means there is a paper problem.
Caution
Do not manually pull the receipt paper. Always use the Feed key to
remove or advance the paper. Do not use sharp or pointed instruments in
the printer area. This can seriously damage the printer.
1 Check if you are out of paper. If so, replace with a new roll.
2 Check for a paper jam. If so, carefully remove any paper obstructing the
printer.
3 Check and make sure the paper was aligned properly in the printer and
that the printer bar is snapped into place.
4 After the paper jam is successfully removed, press the Clear key. If an
error message still appears, unplug the cash register, wait 10 seconds, and
plug it back in.
5 If there is a FUNCTION error and an error message still appears on the
display, press the Clear key.
6 As a last resort, follow the directions for a Full System Clear. See Full
System Clear on page 97.
CHAPTER 10
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