SATO CG2 Series User Manual

Section 4: Troubleshooting
Page 4-2 CG2 Series Operator Manual
4.1 ERROR SIGNAL TROUBLESHOOTING
The ON LINE (POWER) indicator lights or flashes in different colors and patterns listed below to alert user
that an error has occurred on the printer. [Indicator sequence (as shown from left to right): Off, Solid red
light, Solid green light]
Item Contents
ON LINE
(POWER) LED
Causes Corrective Actions
Hardware
error
FLASH ROM
error
Solid red 1) FLASH ROM read/ write
error.
2) Exceeded the FLASH
ROM write count limits.
1), 2) Board replacement
Setting
information
(FROM) error
1) FLASH ROM read/write
error.
2) Exceeded the FLASH
ROM write count limits.
1), 2) Board replacement
Kanji data
(FROM) error
1) FLASH ROM read/write
error.
2) Exceeded the FLASH
ROM write count limits.
1), 2) Board replacement
Machine error 1) Board defect 1) Board replacement
Head error 1) Print head is damaged
(Print head burnout).
1) Replace print head or
disable head check
function.
Program
error
Incorrect
program error
1) Download did not
complete successfully.
1) Download again
Communica-
tion error
Communication
error by kit
[Red->Off] x twice
->Red x twice->Off
(blinks with chang-
ing interval)
Error contents may vary
depending on the kit
installed.
Buffer over 1) Received the amount of
data exceeding the limit
of receive buffer.
2) Wrong protocol.
1) Correct the software on
the host side.
2) Set the correct protocol.
RFID error Red x 4 times ->Off
(blinks in the lon-
gest interval)
1) RFID write error.
2) Wrong protocol for RFID.
1) Reset the paper.
2) Set the correct protocol.
Download
error
Download error 1) Downloaded wrong data.
2) Downloaded LAN firm-
ware to USB+RS-232C
board.
1) Download again.
2) No need to download
LAN firmware to
USB+RS-232C board.
Minor error
Cover open Blinking red 1) Cover is not closed
properly.
1) Close the cover.
Sensor error 1) Wrong sensor level.
2) Wrong sensor type.
3) Label meandering.
1) Level adjustment.
2) Sensor type adjustment.
Paper end 1) Out of paper. 1) Set the paper properly.
Ribbon end 1) Out of ribbon or ripped
ribbon.
2) Ribbon is not set
properly.
1) & 2) Set the ribbon
properly.

SATO CG2 Series Specifications

General

Brand	SATO
Model	CG2 Series
Category	Printer
Language	English