SATO CG2 Series User Manual

Section 4: Troubleshooting
Page 4-4 CG2 Series Operator Manual
4.2 TROUBLESHOOTING TABLE
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1
Ribbon stock conditions are only applicable to CG208TT and CG212TT printer.
TROUBLESHOOTING TABLE
NO POWER
Printer does not turn on. Power connector or AC adapter is not properly connected.
NO LABEL MOVEMENT
Media is not set properly. Set media and media guide correctly
Incorrect label sensor selected. Set the sensor correctly by printer setting tool.
Dirty platen roller. Clean the platen roller.
Damaged platen gear. Replace platen roller and gear.
INCORRECT LABEL POSITIONING
Incorrect label sensor selection. Set the sensor correctly by printer setting tool.
Improper sensor adjustment. Adjust sensor sensitivity as required.
Data input error. Ensure correct data stream.
Incorrect offset settings. Adjust settings as required.
NO PRINT MOTION
The interface cable is not properly connected. Connect the interface cable.
Interface problems. Troubleshoot interface - refer to the next section.
Data input error. Ensure correct data stream.
Defective main circuit board. Have SATO authorized servicing personnel replace main board.
PRINTER CREATES A BLANK LABEL
Data input error. Ensure correct data stream.
Incorrect label sensor selection. Set the sensor correctly by printer setting tool.
Print head is disconnected. Power off the printer and ensure a proper connection.
Defective print head. Replace print head as required.
Defective main circuit board. Have SATO authorized servicing personnel replace main board.
IMAGE VOIDS
Dirty print head. Clean print head.
Defective print head. Replace print head.
Defective main circuit board. Have SATO authorized servicing personnel replace main board.
Damaged or worn platen roller. Replace platen roller.
Poor label quality. Use higher quality media. Use only SATO-certified media.
Ribbon stock and media are mismatched. *
1
Consult with media supplier. Use only SATO-certified media.
RIBBON WRINKLING *
1
Damaged or worn platen roller. Replace platen roller.
Foreign material on print head and/or platen roller. Clean as required.
Foreign material on labels. Use higher quality media. Use only SATO-certified media.
Defective print head. Replace print head as required.

SATO CG2 Series Specifications

General

Brand	SATO
Model	CG2 Series
Category	Printer
Language	English