What to do if my SATO Printer shows a 'BCC check error'?
If your SATO printer displays a 'BCC check error', the BCC code of the data to be sent (one item) is incorrect. Check the data to be sent and the communication settings.
How to resolve a 'Head resolution error' on my SATO CL4NX?
If your SATO printer displays a 'Head resolution error', the print head is not installed, so install the print head. If a new print head with different resolution has been installed, confirm to change to new default settings and install the print head with density same as old head.
What to do if my SATO CL4NX shows an 'Overheat error'?
If your SATO printer is showing an 'Overheat error', the temperature of the printer has exceeded the tolerance value. Stop the operation of the printer to let the temperature decreases.
What does 'Machine error' mean on my SATO Printer?
If your SATO printer displays 'Machine error', it is likely caused by a defective circuit board. To resolve this, replace the main board.
What to do if my SATO CL4NX says 'Out of paper'?
If your SATO printer displays 'Out of paper', make sure the media is correctly installed. If it is, check the media sensor's sensitivity and adjust the sensor level if needed. Also, remove any jammed media, clean the media sensor if it's dirty, and ensure the media sensor cable is properly connected.
Why is my SATO CL4NX showing a 'Cutter open' error?
If your SATO printer displays a 'Cutter open' error, the upper blade of the cutter unit is open, so close the upper blade of the cutter unit. If the cable of the cutter unit is disconnected, connect the cable of the cutter unit correctly. If the cutter open sensor is defective, replace the cutter open sensor.
What causes an 'Overrun error' on a SATO Printer?
If your SATO printer displays a 'Overrun error', the RS-232C settings are incorrect, so adjust the interface settings correctly. Also, the cable connection may be incorrect, so check and connect the cable correctly.
How to fix 'I-mark not found' error on SATO Printer?
If your SATO printer displays a 'I-mark not found' error, it could be due to an incorrect media sensor level, so adjust the media sensor level. It could be that the sensor type is incorrect, so use the correct sensor type. Also, check for meandering media, so clean and adjust the media path.
What does 'Command error' mean on my SATO Printer?
If your SATO printer shows a 'Command error', the print data contains an incorrect command or parameter. To fix this, check the print data.
What causes the 'Gap not found' error on a SATO CL4NX Printer?
If your SATO printer is displaying a 'Gap not found' error, it could be due to an incorrect media sensor level, so adjust the media sensor level. It could be that the sensor type is incorrect, so use the correct sensor type. Also, check for meandering media, so clean and adjust the media path.
General| Wi-Fi | No |
|---|---|
| Ethernet LAN | Yes |
| Flash memory | 2000 MB |
| Storage media | Flash |
| Internal memory | 256 MB |
| Built-in barcodes | Code 39, Code 93, Code-128 Codabar Library, EAN13, EAN8, GS1 DataBar, Industrial 2/5, Interleaved 2/5, Matrix 2/5 |
| Internal storage capacity | 2 GB |
| Storage temperature (T-T) | -20 - 60 °C |
| Operating temperature (T-T) | 0 - 40 °C |
| Storage relative humidity (H-H) | 30 - 90 % |
| Operating relative humidity (H-H) | 30 - 80 % |
| Maximum roll diameter | 220 mm |
| Maximum printing width | 104 mm |
| Printing media thickness | 0.06 - 0.26 µm |
| Display type | LCD |
| Product color | Black |
| Display diagonal | 3.5 \ |
| Display resolution | 320 x 240 pixels |
| AC input voltage | 100 - 240 V |
| Power source type | AC |
| AC input frequency | 50 - 60 Hz |
| USB connector | USB Type-A / USB Type-B |
| Bluetooth version | 3.0 |
| Serial interface type | RS-232C |
| USB 2.0 ports quantity | 2 |
| Connectivity technology | Wired & Wireless |
| Type | POS printer |
| Print speed | 10 ips |
| Print technology | Direct thermal / Thermal transfer |
| Maximum resolution | 203 x 203 DPI |
Weight and Dimensions| Depth | 457 mm |
|---|---|
| Width | 271 mm |
| Height | 321 mm |
| Weight | 15000 g |
Describes how to use the printer safely and explains pictographic symbols.
Provides instructions for safe installation and handling, including location selection.
Provides precautions and instructions for installing the printer in a suitable location.
Explains the procedure for connecting the power cord and powering the printer on or off.
Explains how to configure interface settings using the SATO All-In-One Tool software.
Guides on installing the printer driver for USB connection, including offline procedures.
Explains the process of installing the printer driver for LAN and Wireless LAN connections.
Details the steps for installing the printer driver via Bluetooth interface connection.
Provides instructions for installing the printer driver using RS-232C interfaces.
Guides on installing the printer driver using the IEEE1284 compliant cable.
Details how administrators can configure printer driver settings for optimal performance.
Step-by-step instructions for loading the ribbon into the printer correctly.
Details the conditions that trigger paper end, label near end, ribbon end, and ribbon near end errors.
Explains how printing operations vary based on print mode, sensor, and external signal settings.
Guides on adjusting the print position using the [Pitch] setting in the printer menu.
Explains how to adjust the media stop position using the [Offset] setting in the printer menu.
Guides on adjusting the print darkness using the [Darkness Adjust] setting in the printer menu.
Details on adjusting the print speed, which affects both speed and print quality.
Explains the importance of print head balance for print quality and media travel.
Guides on setting the head pressure according to media thickness using adjustment dials.
Details on setting the pressure balance according to media width using adjustment dials.
Explains the procedures to configure the printer for encoding RFID inlays.
Lists the basic specifications and supported features of the barcode check function.
Guides on performing necessary operational settings for supported barcode checkers.
Explains how to perform a test read to confirm the correct functionality of the barcode checker.
Guides on enabling and selecting the mode for the barcode check function.
Guides on how to initialize fonts and graphics registered in the printer's data.
Explains how to initialize both data and setting values of the printer to factory defaults.
Provides steps to initialize only the printer's setting values to factory defaults.
Provides instructions and precautions for cleaning the printer, including the print head and platen roller.
Details the step-by-step procedure for cleaning printer components using a cleaning kit.
Explains the procedure for cleaning the printer's internal parts using a cleaning sheet.
Provides instructions for the safe removal and replacement of consumable parts.
Step-by-step guide for removing and replacing a damaged or worn print head.
Details the procedure for removing and replacing a damaged or worn platen roller.
Provides guidance on handling printer errors by checking causes and countermeasures.
Explains the cause and countermeasure for the Machine Error message.
Details the cause and countermeasure for the Parity Error message.
Explains the cause and countermeasure for the Overrun Error message.
Provides cause and countermeasure for the Framing Error message.
Details the cause and countermeasure for the Buffer Overflow error message.
Explains the cause and countermeasure for the Head Open error message.
Provides cause and countermeasure for the Out of Paper error message.
Details the cause and countermeasure for the Ribbon End error message.
Explains the cause and countermeasure for the Media Error message.
Provides cause and countermeasure for the Head Error message.
Details cause and countermeasure for USB Read/Write errors.
Explains the cause and countermeasure when the USB memory is full.
Provides cause and countermeasure for the Cutter Error message.
Details cause and countermeasure for the Cutter Cover Open error message.
Explains cause and countermeasure for SBPL Command Errors.
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