CyFlow™ Ploidy Analyser | Operating Manual | October 2021
10 Troubleshooting
10.1 Fault, cause and remedy
If the fault you are experiencing is not described or the remedy could not solve your
problem, please contact your local Sysmex representative.
10.1.1 Sheath Fluid, waste and other fluids
Sample flow is very slow or
is not running
Check that the Waste bottle is closed properly and that
the bottle is not cracked.
Check all visible tubes and make sure that they are not
pinched.
Make sure that no air bubbles are trapped in the Inline
Filter of the Sheath Fluid bottle.
Check the connection of the Sample tube to the Sample
port. Decant sample to another tube and measure again.
Perform priming procedure.
Perform cleaning procedure.
Shut down the device, including the Power switch on the
back side of the device. Wait 3–5 minutes and re-start
the system.
Check the speed settings.
Sample flow is very fast
even with low speed
Change the Inline Filter in the Sheath Fluid bottle.
Check if the visible Sheath Fluid tubing is pinched or
blocked.
Shut down the device, including the Power switch on the
back of the device. Wait 3–5 minutes and re-start the
system.
Check the speed settings.
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