TransAct Printrex 980 - Page 142

Appendix B: Frequently Asked Questions
Page 132 100-11672 - Rev D
Void or Abnormal Discharge (Test Printing Result: OK)
Cause
Procedure
Check Item
Action
Interface
Cable
1
Interface Cable is not connected
securely.
Connect it
properly.
2
The cable has a defect such as
disconnection or crack.
Replace the
cable.
Printer Driver
3
Any setting or stored print data is
erroneous.
Correct the
setting or print
data.
4
Reinstall printer driver, and then check
that the defect has been recovered.
End
Printer
Controller
PCB
5
Replace Printer Controller PCB, and then
check that the defect has been
recovered..
End
Uneven Image (Cross Feeding Direction)
Cause
Procedure
Check Item
Action
Ink Supply
System
1
Carry out Light Cleaning, Medium
Cleaning, and Strong Cleaning 2 or 3
times for each cleaning, and then check
that the defect has been recovered.
End
Printhead
2
Replace Printhead, and then check that
the defect has been recovered.
End
Printer
Controller
PCB
3
Replace Printer Controller PCB, and then
check that the defect has been
recovered.
End
Print Module
4
Replace Print Module, and then check
that the defect has been recovered.
End
Uneven Image (Feeding Direction)
Cause
Procedure
Check Item
Action
Registration
Adjustment
1
Carry out registration adjustment, and
then check that the defect has been
recovered.
End
Printhead
2
Printhead Unit is not assembled
properly.
Reassemble it
properly
3
Unit is not installed properly.
Reinstall it
properly
Pinch Roller
Unit or Spur
Unit
4
Unit is not installed properly.
Reinstall it
properly
5
Pinch Roller or Spur does not rotate
smoothly.
Replace Pinch
Roller Unit or
Spur Unit
Transport
Unit
6
Transport Belt is not located at the
correct position.
Move Transport
Belt back to the
correct position.
7
Replace Transport Motor, and then
check that the defect has been
recovered.
End