TransAct Printrex 980

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Appendix B: Frequently Asked Questions

Page 252 100-11672 - Rev D

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Main Page

Operators Guide1
Change History3
Copyright6
Trademarks6
Table of Contents7
Introducing Your Printrex ® 980 Printer11
About Your Printrex ® 980 Printer13
Who Should Read this Guide14
What Is Included in this Guide14
Technical and Sales Support15
On-Line Technical Support15
Telephone Technical Support15
Warranty Information15
Return Materials Authorization and Return Policies16
Shipping Printers16
Sales Support16
Contact Information17
Safety Precautions19
Important Safety Precautions21
General Precautions21
Power Supply and Power Cord22
Handling the Printer and Accessories23
Ink Tank and Maintenance Cartridges24
Step-By-Step Installation Procedures25
How to Read this Procedure27
When Using the Included Parts27
About the Symbols Used in Illustrations27
Selecting the Installation Site28
Checking the Installation Space29
Installation Precautions30
Unpacking Printer and Checking the Components31
Unpacking the Printer and Removing the Fixtures32
Mounting Rear Feeder Guide37
Loading Ink Tanks38
Initial Loading of Ink40
Printer Part Names and Function41
Front View41
Back View42
Inside the Printer43
Operation Panel44
Connecting the Communication Cable46
Connect a USB Cable46
Connect a LAN Cable47
Switching the Printer on and off47
Switching the Printer on47
Switching the Printer off49
Paper Loading Procedure (Inside)50
Paper Loading Procedure (Rear)58
Replacing Ink Tanks64
Replacing the Maintenance Cartridge69
Checking the Test Prints72
Printing and Examining Nozzle Check Pattern72
Cleaning Procedure75
Printing TK-GAP Adjustment Pattern77
Examining and Adjusting TK-GAP78
Printing Slant Adjustment Pattern81
Examining and Adjusting Slant82
Printing Head Position Adjustment Pattern85
Examining and Adjusting Printhead Position87
Action of Relocating Printer96
Specifications and Requirements101
Printrex ® 980 Specifications and Requirements103
Standard Features103
Physical Printer Specifications104
Environmental Conditions104
Electrical Specifications105
Media Specifications105
Paper105
USB Interface105
Printer Maintenance107
Cleaning the Printer109
Clearing Paper Jams114
Moving the Printer116
Shipping the Printer119
Troubleshooting121
Initial Check Items123
Checking the Installation Environment123
Checking the Paper123
Checking Settings123
Procedures for Operation Failure124
Rear Feeder Sensor Cleaning124
Trailing Edge Sensor Cleaning125
Image Defect Recovery126
Vertical White Streak (Non-Discharge)126
Faint Image (Distortion)127
Void128
Abnormal Discharge129
Uneven Image (Cross Feeding Direction)130
Uneven Image (Feeding Direction)131
Relative Misregistration in Colors in X or y Direction132
Misregistration (Leading Edge and Side Edge)133
Blank Image134
Paper Skew135
Spur Marks (White Dotted Lines)136
Ink Smearing (Due to Printhead Crash)137
Spur Marks (Dotted Lines)138
Ink Adhesion (Ink Dripping)139
Defect Recovery Procedures140
Adjustment147
Adjustment When Replacing Parts147
Head Position Adjustment148
Print Module Replacement149
Work at Printhead Replacement154
Work at Purge Unit Replacement154
Work at Transport Unit Replacement155
Work at Rack Unit Replacement158
Rear Feeder Sensor Adjustment158
Work at Stacker Rail And/Or Front Tray Unit Replacement161
Work at Printer Controller PCB Replacement162
Work at DC Power Supply PCB Unit Replacement163
Head Position Adjustment164
TK-GAP Adjustment164
Slant Adjustment168
Head Position Adjustment174
Backfeed Gap Adjustment184
Head Position Fine Adjustment188
Error Codes194
Service Call Error(Fatal Error)194
Operator Call Error217
Warning223
Installing the Maintenance Tool (Service Utility)225
Operation Procedures227
Start Procedure227
Printer Information228
Head Information229
Cleaning, User Setting230
Test Print, Adjustment237
Head Position Fine Adjustment259
Update, Time Setting264
History267
Self Diagnostics268
Troubleshooting269
Parts Replacement270
Test Print284
Setting Parameters284
Nozzle Check Pattern285
Paper Transport Pattern286
100% Block Pattern286
Image Position Pattern287
Backfeed Pattern291
Version Upgrade Procedure291
Other Troubleshooting Issues292
Power Is off292
Printer Does Not Start or Stops During Print Jobs292
Paper Is Not Feeding Correctly293
Status Monitor Does Not Start293
Random, Bizarre Characters Are Printed294
100-11672 - Rev D294
Slow to Print294
Print Quality Is Poor294
Appendix A: Ordering Supplies295
Drivers Available295
Index297

TransAct Printrex 980 - Page 262

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