9 Warranties
9.1 Product Warranty
Without prejudice to any claim the user (customer) may have in relation to the dealer
or retailer, the customer shall be granted a manufacturer’s Warranty under the condi-
tions set out below:
In the case of new devices and their components exhibiting defects resulting from
manufacturing and/or material faults within 12 months of entry into service (max-
imum of 15 months from shipment), Universal Robots shall provide the necessary
spare parts, while the user (customer) shall provide working hours to replace the spare
parts, either replace the part with another part reflecting the current state of the art, or
repair the said part. This Warranty shall be invalid if the device defect is attributable
to improper treatment and/or failure to comply with information contained in the
user guides. This Warranty shall not apply to or extend to services performed by the
authorized dealer or the customer themselves (e.g. installation, configuration, soft-
ware downloads). The purchase receipt, together with the date of purchase, shall be
required as evidence for invoking the Warranty. Claims under the Warranty must be
submitted within two months of the Warranty default becoming evident. Ownership
of devices or components replaced by and returned to Universal Robots shall vest in
Universal Robots. Any other claims resulting out of or in connection with the device
shall be excluded from this Warranty. Nothing in this Warranty shall attempt to limit
or exclude a Customer’s Statutory Rights nor the manufacturer’s liability for death
or personal injury resulting from its negligence. The duration of the Warranty shall
not be extended by services rendered under the terms of the Warranty. Insofar as no
Warranty default exists, Universal Robots reserves the right to charge the customer
for replacement or repair. The above provisions do not imply a change in the bur-
den of proof to the detriment of the customer. In case of a device exhibiting defects,
Universal Robots shall not be liable for any indirect, incidental, special or consequen-
tial damages, including but not limited to, lost profits, loss of use, loss of production
or damage to other production equipment.
In case of a device exhibiting defects, Universal Robots shall not cover any conse-
quential damage or loss, such as loss of production or damage to other production
equipment.
9.2 Disclaimer
Universal Robots continues to improve reliability and performance of its products, and
therefore reserves the right to upgrade the product without prior warning. Universal
Robots takes every care that the contents of this manual are precise and correct, but
Version 3.1 (rev. 17782)
Copyright © 2009-2015 by Universal Robots A/S. All rights reserved.
I-51 UR5/CB3
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