Mobile Extension 3-47
Using Wave Phone Features
Wave Phone User Guide
Answering and handling calls from a remote phone
When using the Wave phone commands with a remote phone, you must press *# instead of the
Flash button to put calls on hold, use call-handling commands such as transfer or conference,
and so forth.
To answer and handle a call without using ViewPoint
1. Pick up the phone to answer the call.
2. Press *# to access the Wave phone commands to handle the call.
Using * commands from a remote phone
The following * commands are available if you are using a mobile extension. Some *
commands are only available if you are an agent in a Contact Center queue.
Feature Press Description
Station ID *00 Identifies the station ID assigned to your phone.
Page *11 Pages all phones with speakers.
Call as Queue *14 + queue extension # Contact Center agents: Sets outbound caller ID to
the specified queue’s name and extension for all
subsequent calls.
Press *14 # to revert to calling as yourself.
Set Personal Status to
Available
*50 All calls ring through to you according to your
current call forwarding, routing list, and
othersettings.
Set Personal Status to
Available (Queue Only)
*51 Contact Center agents: Makes you available to start
taking queue calls. Non-queue calls are sent directly
to your voicemail.
Set Personal Status to
Available (Non-Queue)
*52 Contact Center agents: Makes you unavailable at
the end of your shift. Non-queue calls still ring your
phone.
Set Personal Status to
On Break
*53 Contact Center agents: Puts you on a break during
your shift. While this status is selected, the queue
does not send calls to you.
Terminate wrap-up time *54 Contact Center agents: Terminates your wrap-up
time early and marks you as ready to take queue
calls again.
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