Mobile Extension 3-48
Using Wave Phone Features
Wave Phone User Guide
Hear Queue Statistics *55 Contact Center agents: Plays current statistics for a
queue.
Sign In or Out of Queue *56 + queue extension # #Contact Center agents: Signs you in or out of the
specified queue.
Monitor Call *57 + extension Lets you listen in on an active call. Neither the user
nor the other parties in the call can hear you.
Coach Call *58 + extension Lets you coach a user on an active call. The user can
hear you, but the other parties in the call cannot.
Join Call *59 + extension Lets you join another user’s call as a full participant.
All parties can hear you.
Block Caller ID *67 + extension or
number to dial
Keeps your caller ID information private for the
next call.
Conference *71 Adds the party to a conference.
Night Answer - Enable *85 Redirects all inbound calls to the Wave system to a
predefined destination.
Night Answer - Disable *86 Turns off night answer mode.
Log Incident ** Logs a time stamp in the Wave system trace logs
that may be useful when troubleshooting a problem.
Softhold
(Accept Call Waiting)
*# Places the active call on hold and connects you to
the incoming call.
Note: If you put a call on hold when you are using a
mobile extension and then hang up your phone, the
party on hold will be dropped. This behavior is
different than when you hang up with a party on
hold while using a regular Wave phone (an internal
station)—in that case, the party on hold remains on
hold until you retrieve the call or the call rings back
your phone.
Feature Press Description
To Next Page
Loading...
