Vertiv™ NetSure™ Control Unit (NCU) User Manual
Retrieve Diagnostics Package Procedure
A diagnostics package can be retrieved that contains files useful for Vertiv to diagnose problems with your NCU controller. When
asked, retrieve the diagnostics package and send the file to Vertiv.
Procedure
1. Click on the “Retrieve File” button to save the file named "yyyymmdd_AllLogs.tar" to your computer. Select where you want
the file to be copied to on your computer. Note that the beginning name of the file is the date the file was extracted.
NOTE!
Ensure Internet Explorer security settings are set to enable a file to be copied to your computer.
Figure 5.65 Retrieve Diagnostics Package
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