OWNER’S RECORD SAFETY, PRODUCT CARE, AND WARRANTY
14
REPAIR TIME – WatchGuard Video is dedicated to an extremely
high level of Customer Service. Under most circumstances
WatchGuard will repair, test, and ship the defective unit or component
within three (3) business days of receipt of the unit to its facility
(excluding date of receipt).
REMEDY – If, within the duration of this warranty, a unit or
component covered by this warranty is returned to WatchGuard Video
and proves to be defective in material or workmanship, WatchGuard
Video shall (at its option) repair or replace the defective items at our
expense. Replacement of a defective component(s) pursuant to this
warranty shall be warranted for the remainder of the warranty period
applicable to the system warranty period.
SHIPPING – During the first ninety (90) days of the initial warranty
period, WatchGuard Video will provide to the purchaser a prepaid
shipping label for return of any defective unit provided serial numbers
are submitted with request. Failure to obtain the WatchGuard Video-
provided shipping label or after the first ninety (90) days, the
purchaser will be responsible for any shipping charges to the
WatchGuard Video factory or to an approved service center. All return
shipping to the purchaser during any warranty period will be prepaid
ground shipping only. Any expedited shipping will be the responsibility
of the purchaser.
EXTENDED WARRANTY – Extended Warranties may be
purchased directly from WatchGuard Video. Any and all extended
warranties must be purchased prior to the expiration of any previous
warranty. Failure to purchase an extended warranty prior to expiration
of any prior warranty will require the covered unit to be physically
inspected at the facility of the manufacturer at the labor rate of 1 hour
prior to any new warranty being allowed.
Should you have any further questions regarding WatchGuard Video
system warranty, please direct them to:
WatchGuard Video
Attn: Customer Service Department
415 Century Parkway
Allen, Texas 75013
1-800-605-6734
customerservice@watchguardvideo.com
The model and serial number are located at the rear or side of the
unit. Record the serial number in the space provided. Refer to
them whenever you contact Customer Service or your local
distributor.
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