DocuColor 5000 User Guide
4-20
4. Accessories
Problem Solving
If, after following the recommended solutions, the problem
persists, call for assistance. The Fault Codes described below
appear on the HCS display panel.
Fault Code Cause Solution
212 100
212 110
212 120
212 130
212 140
212 900
Paper jam A jam occurred during feeding. Remove sheets from
jam clearance areas. Open and close the top cover
and front door. A purge sheet may eject to the top tray.
If the jam occurs in the second HCS, be sure to check
the Bypass area in the first HCS.
212 251
212 252
212 253
212 254
Stacker problem Power off, then power on.
212 302 Top Cover open Close the top cover.
212 540 Stacker tray full Empty the Stacker Tray.
212 541 Stacker tray position • Press the Unload button. The Wait light blinks until
the Stacker Tray has reached the down position.
• When the Stacker Tray has reached the down
position, open the front door.
• Remove the Stacker Cart.
• Remove all stacked paper.
• Position the Stacker Cart securely into the HCS.
• Close the front door.
212 542 No Stacker Cart Open the front door.
Remove the Stacker Cart from the HCS.
Position the Stacker Cart securely into the HCS.
Close the front door
212 544 Door open Close the door
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