SonTek – a Xylem brand
FlowTracker2 User’s Manual (January 2019) 2
Release Notice 45-0120 Rev C
This is the October 2018 release of the FlowTracker2 User’s Manual. During the
creation of this manual, the following were the latest versions of firmware/software. As
such, if you are using different firmware/software versions, not all aspects of this manual
may apply.
• FlowTracker2 firmware version 1.30
• FlowTracker2 software version 1.6
Trademarks
The terms FlowTracker2 are registered trademarks of Xylem Inc. All rights are reserved.
All other brand names are trademarks of their respective holders.
Warranty, Terms, and Conditions
Thank you for purchasing the FlowTracker2. The instrument was thoroughly tested at the
factory and found to be in excellent working condition. If the shipping crate appears damaged,
or if the system is not operating properly, please contact us immediately.
The system you have purchased is covered under a two year limited warranty that extends to all
parts and labor for any malfunction due to workmanship or errors in the manufacturing process.
The warranty does not cover shortcomings that are due to the design, nor does it cover any
form of incidental damage as a result of errors in the measurements.
If your system is not functioning properly, first try to identify the source of the problem. If
additional support is required, we encourage you to contact us immediately, and we will work to
resolve the problem as quickly as possible.
If the system needs to be returned to the factory, please contact technical support to obtain a
Service Request (SR) number. We reserve the right to refuse shipments without SR numbers.
We require the system to be shipped back in the original shipping container using the original
packing material with all delivery costs covered by the customer (including all taxes and duties).
If the system is returned without appropriate packing, the customer will be required to cover the
cost of a new packaging crate and material.
Contact Information
Any questions, concerns, or suggestions can be directed to SonTek by telephone, fax,
or email. Business hours are 8:00 a.m. to 5:00 p.m., Pacific Standard Time, Monday
through Friday.
Phone : +1 (858) 546-8327
Fax : +1 (858) 546-8150
Email : inquiry@sontek.com (General information)
sales@sontek.com (Sales information)
support@sontek.com (Support information)
Web : http://www.sontek.com
See our web site for information concerning new products and software/firmware
upgrades.
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