22 ZXP Series 7 Card Printer Service Manual P1036102-007
Troubleshooting
OCP Error Messages
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
17024
LAMINATOR EEPROM
DEFAULT
The parameters stored in
EEPROM have been reset
to their default values. This
will not normally happen, but
could be seen with certain
FW upgrades when new
parameters have been added
by Engineering. It could also
indicate a problem with the
Laminator’s EEPROM.
1. Press RETRY on the OCP when
this error occurs.
2. Power cycle the printer, and retry.
17026
TOP AND BOTTOM
LAMINATES OUT
The top and bottom laminates
have run out.
Load new rolls of laminate.
17027 TOP LAMINATE OUT The top laminate has run out. Load new roll of laminate.
17028 BOTTOM LAMINATE OUT
The bottom laminate has run
out.
Load new roll of laminate.
17029 INVALID TOP LAMINATE
Laminate does not match the
printer.
1. Verify the part number of the
laminate is correct on OCP.
2. Power cycle the printer, and retry.
17030
INVALID BOTTOM
LAMINATE
Laminate does not match the
type allowed in the laminator
or top and/or bottom has been
swapped.
1. Verify that the top and bottom
laminate cassettes are installed in
the correct locations.
2. Verify the part number of the
laminate is correct on OCP.
3. Power cycle the printer, and retry.
17031
BOTTOM LAMINATE
REGISTRATION ERROR
• Improperly prepared
registered laminate.
• Media misfeed.
• Patch length improperly set.
• Unexpected end of laminate
roll detected.
Remove and recut laminate in the
center of the index notch, re-install,
and retry.
17032 REMOVE TOP LAMINATE
Top laminate is installed when
the driver lamination mode
“Bottom” is selected.
Remove the top laminate cassette.
17033
REMOVE BOTTOM
LAMINATE
Bottom laminate is installed
when the driver lamination
mode “Top” is selected.
Remove the bottom laminate
cassette.
17034
REMOVE TOP AND
BOTTOM LAMINATES
Top and bottom laminates
are installed when the driver
lamination mode “Pass
through” is selected.
Remove both laminate cassettes.
17038
LAMINATOR COVER
OPEN
This warning will be displayed
if the cover protecting the
laminator is opened.
This warning will be cleared when the
laminator cover is closed.
17040
LAMINATOR
INITIALIZING
This warning will be displayed
after the laminator door is
closed and laminate spools are
re-read/detected.
No action needed
17041
LAMINATOR FIRMWARE
MISSING
Laminator Controller Board
(LCB) Firmware is missing.
Install the rmware.
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