DescriptionTypeError code
An error occurred when calling a function on an External
Sensor COM object. The log message provides more inform-
ation.
Error4397
When opening a project with en external position generator,
its corresponding sensor could not be found in the used line.
Error4398
An external sensor failed to start when the project was started.
The position source will not be used during production.
Error4399
General User Hook error. See description for more informa-
tion.
Error4596
General license error. See description for more information.Error4797
More cameras are used than allowed by the currently installed
license.
Error4798
Solution: Either remove cameras or request a new license.
More robot controllers are used than allowed by the currently
installed license.
Error4799
Solution: Either remove robot controllers or request a new
license.
More cameras are using inspection vision models than al-
lowed by the currently installed license.
Error4800
Solution: Either remove inspection models or request a new
license.
More robot controllers are using camera distribution than al-
lowed by the currently installed license
Error4804
Solution: Either make sure not to use more camera distribu-
tion than allowed or request a new license.
Attempt to start a project with ATC without an appropriate li-
cense.
Error4805
Solution: Request a new license including the ATC option or
remove ATC from the project.
The licence will expire in less than 14 days.Warning4806
Solution: Request a new license.
More External Sensors are used than allowed by the currently
installed license.
Error4807
Solution: Either remove External Sensors or request a new
license.
Attempt to start a project with conveyors without an appropri-
ate license.
Error4808
Solution: Request a new license including the ATC option or
remove all conveyors from the project.
The network adapter (IP-address) not found.Error4809
Solution: Make sure that the specified network card is enabled
and that the IP address of the card has not changed.
Access to Service denied.Error4810
Reason: PickMaster cannot Access Windows Services.
Cannot access PickMaster Time Synchronization Service.Error4811
Reason: PickMaster Time Synchronization Service is not in-
stalled.
Cannot stop PickMaster Time Synchronization Service.Error4812
Cannot start PickMaster Time Synchronization Service.Error4813
Continues on next page
436 Application manual - PickMaster® Twin - PowerPac
3HAC064218-001 Revision: B
© Copyright 2021 ABB. All rights reserved.
7 Troubleshooting
7.5 Error codes
Continued
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