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8.4 Presence
When Alcatel-Lucent 4059EE is integrated with Alcatel-Lucent OpenTouch, 4059EE can
display presence status when the operator makes a reservation on a user’s extension. The
information is displayed with a bullet icon and status text, under the call information. The
available presences are;
Online
Busy
Away
9 Operation
This sections shows some call handling scenarios of 4059EE and is based on default
settings.
9.1 Call queues
When 4059EE receives a new call the call is displayed in the pane call queues, in the queue
Incoming call. The queue pane can have one of two different looks depending on the
configuration in the Alcatel-Lucent OmniPCX Enterprise. It will display three queues if a "Call
presentation/Common hold" Park key is configured. If this isn’t configured the two queue
Camped on calls and Parked call will be combined into one.
If the setting Show queues on incoming call (at User settings – Call handling – OXE) is
enabled the call queues will be displayed automatically when there is an incoming call.
1. Next call – This displays an alert of the next call. This is displayed when the first
position in the call queue Incoming call is changed. With a regular call the icon is
orange. If the call is urgent or is a VIP call the icon is red.
2. Incoming calls – In this queue all incoming calls will be listed. To answer the call, you
can double click at the number with the mouse or you can answer by using the
assigned keyboard shortcut.
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