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To pick up a call on hold the attendant uses the Extrl Trunk key
If none of these options is used the attendant can choose to press the Release key on the
Alcatel-Lucent USB keyboard to release the call.
Or with a regular keyboard pressing NUM Minus.
9.12 Multi-line
As soon as the attendant dials the number and presses Call, the call handling field provides
information about the user.
In this example the window reads "Busy" to indicate that
the recipient is currently on the phone. However, this is a
multi-line, and still accepts calls.
The attendant has several options, reflected by the F-
keys at the bottom of the window.
1. Call rings through to the set on another line.
2. Break in allows the attendant to interrupt the conversation. This feature needs to be
enabled by the system administrator, and only appears when the administrator has enabled
it.
3. Call back sends a call back request to the busy set. Upon the conclusion of the
conversation, the recipient is informed that the attendant tried to reach him/her and to return
the call.
9.13 Wrong number/Out of service
When the attendant dials the number and presses Call, the call handling field provides
information about the user.
If there is no match on the dialed number, the
following information is displayed:
If the wrong number is dialed or if the phone is
out of service, press the release key to fully
release the call (Both call handling windows will be closed).
To only release the right call handling window, use the key called Cancel enquiry on the
Alcatel-Lucent USB keyboard. NUM Slash on a regular keyboard.
9.14 OpenTouch routing
When Alcatel-Lucent 4059EE calls an Alcatel Lucent OpenTouch device extended
information is displayed. This information is the
user's active profile. This means on which devices
the user is available. The call will be made to all
available devices.
The icons is displaying on which devices the user is
available, the call will be made on all available
devices.
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