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1 Introduction .................................................................................................................... 8
2 Start the operator ........................................................................................................... 9
2.1 Operator startup .....................................................................................................10
2.2 Exit .........................................................................................................................10
3 Overview .......................................................................................................................11
4 Status bar ......................................................................................................................12
5 Control bar ....................................................................................................................14
6 Search ...........................................................................................................................14
6.1 Search bar .............................................................................................................15
6.1.1 Search.............................................................................................................15
6.1.2 More search fields ...........................................................................................16
6.2 Result list ...............................................................................................................16
6.3 Detailed view ..........................................................................................................17
6.3.1 Edit fields ........................................................................................................18
7 Personal Directory .........................................................................................................19
7.1 Add entry ................................................................................................................19
7.2 Manage entries ......................................................................................................19
7.3 Import and export ...................................................................................................20
8 Call handling .................................................................................................................20
8.1 Internal or External .................................................................................................21
8.2 Device state ...........................................................................................................21
8.3 Call status ..............................................................................................................21
8.4 Presence ................................................................................................................22
9 Operation ......................................................................................................................22
9.1 Call queues ............................................................................................................22
9.2 VIP calls .................................................................................................................23
9.3 Answering an incoming call ....................................................................................23
9.3.1 Call alert window .............................................................................................23
9.4 Release / end call ...................................................................................................24
9.5 Transfer a call ........................................................................................................24
9.6 Blind transfer ..........................................................................................................25
9.6.1 Setting for blind transfer ..................................................................................25
9.7 Transfer a parked call* ...........................................................................................26
9.8 Closed phone .........................................................................................................27
9.9 Break in ..................................................................................................................27
9.10 Placing a call to a busy internal user ......................................................................27
9.11 Single-line or analog ...............................................................................................27
9.12 Multi-line .................................................................................................................28
9.13 Wrong number/Out of service .................................................................................28
9.14 OpenTouch routing.................................................................................................28
9.15 Directory lookup .....................................................................................................29
9.16 Programmable keys ...............................................................................................29
9.17 Phone lists .............................................................................................................30
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