TROUBLESHOOTING
(1) The VIO 4K unit is detected as a COM (RS232) port (W10 users):
If you plugged in the USB cable before installing the driver, you need to force the VIO 4K USB device driver
on the COM port that has been assigned to the VIO 4K unit (COM1, COM2, or COMX):
1. Open the Device Manager from the Windows control panel.
2. Unfold the Ports(COM & LPT) section.
3. Right-click on the COM port number associated with the VIO 4K unit and select Update Driver.
4. Choose Browse my computer for driver software (Locate and install driver software manually).
5. Choose Let me pick from a list of device drivers on my computer.
6. By default, the Show compatible hardware option is enabled and allows you to select two
drivers:
• USB serial peripheral
• VIO4K USB Ethernet/RNDIS Gadget
7. Select the VIO4K USB Ethernet/RNDIS Gadget driver and click Next.
NOTE: You will need to install the driver if the VIO4K USB Ethernet/RNDIS gadget is not available.
The driver is now associated to your VIO 4K unit and the VIO 4K will always be recognized as a USB device
from now on.
/!\ MINIMUM REQUIREMENTS
Recommended requirements:
• Adobe Flash® player 11.3
• 1Gb Ram
• 200Mb of free space
• 100Mb Network adaptor or above
• 1920x1080 optimized screen resolution
• 1366x768 as the minimum screen resolution
Operating system:
• Windows XP SP3 or above
• Mac OS v10.7 or above
• Ubuntu v10 or above
• Linux OS 11 or above
Web-browser support
• IE v10 or above
• Chrome v32 or above
• Firefox v22 or above
• Safari v6 or above
• Opera v10 or above
NOTE:
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