Confidential
2-59
â– Paper jam around the platen
< User Check >
- Check that recording paper is loaded correctly in the paper tray.
- Adjust the paper guide to match the recording paper size.
- Check that the paper smaller than the specified size is not loaded.
- Check thickness of recording paper is within tolerance of each type.
- Clean the related rollers.
Step Cause Solution
1 Foreign materials in the
recording paper path
Remove foreign materials.
2 CR encoder strip stained Clean the CR encoder strip.
3
PF encoder disk
stained Replace the PF encoder disk.
4 CR encoder strip out of place Set the CR encoder strip into place.
5 Platen foam drift Set the platen foam into place.
6 Bank ASSY out of place Set the bank ASSY into place.
7 Head/carriage unit head
unlocked
Set the head lock in lock position.
8 Switchback inner paper guide
not mounted in place
Set the switchback inner paper guide into place.
9 Switchback outer paper guide
not mounted in place
Set the switchback outer paper guide into place.
10
Switchback roller belt out of place
Set the switchback roller belt into place.
11
Paper ejection roller belt out of place
Set the paper ejection roller belt into place.
12
CR guide rail not mounted in place
Set the CR guide rail into place.
13
Corrugate plate not mounted in
place
Set the corrugate plate into place.
14
Platen ASSY not mounted in place
Set the platen ASSY into place.
15
Platen spring not mounted in place
Set the platen spring into place.
16 CR encoder strip defective Replace the CR encoder strip.
17 PF encoder disk defective Replace the PF encoder disk.
18 PF encoder sensor defective Replace the PF encoder sensor PCB ASSY.
19 DX paper guide ASSY not
mounted in place
Set the DX paper guide ASSY into place.
20 Platen ASSY damaged,
broken
Replace the platen ASSY.
21 Registration sensor PCB
defective
Replace the registration sensor PCB ASSY.
22 Media sensor of head stained Replace the carriage PCB ASSY.
23 Main PCB defective Replace the main PCB.
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