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Z31980_00_03
Introduction
2.4 Minimum Qualifications for Service Personnel
2.5 The Bruker Service
Our customer service division is available to provide technical information. See "Con-
tact" on page 145 for contact details.
In addition, our employees are always interested in acquiring new information and expe-
rience gained from practical application; such information and experience may help
improve our products.
2.6 Transport to Manufacturer
When the device must be returned to the manufacturer for a major repair, use the origi-
nal packaging for transportation.
Include a good description of the problem.
Type of Task Personnel Training and Experience
Transportation No special requirements. No special.
Installation Bruker certified personnel only. Technically skilled, with a good
knowledge of the application field.
Routine Use Appropriately certified and
experienced personnel, famil-
iar with use of computers and
automation in general
Laboratory technicians or equiva-
lent. Training is usually done in-
house. Familiar with MS Win-
dows® environment.
Daily Maintenance
Setup and optimization
of program
Bruker certified personnel only. Experienced laboratory techni-
cian. High degree of knowledge of
the relevant application field.
Preventive Maintenance Bruker certified personnel only. Technically skilled with a basic
understanding of the application.
Servicing Bruker certified personnel only. Background and experience in
electronics/mechanics with com-
puter knowledge.
Table 2.1 Overview Installation and Operation Requirements for Personnel
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