Warranty & Service
Warranty & Service
Cadex Electronics Inc. warrants the Cadex Battery Analyzer against defective materials and
workmanship for a period of two (2) years from the original purchase date.
The warranty does not cover:
•
Damage caused by abusive operation, negligence, accident, or improper installation.
• Damage caused by an attempted repair not authorized by Cadex.
•
Cosmetic damage caused by normal wear and tear.
• Damage from external causes such as leakage spills, power fluctuations, power failure
or inadequate shipping.
•
Product received without the appropriate model number, serial number, or safety
markings.
•
Products used for rental purposes.
Warranty Service
Before sending the unit for service, contact Cadex Technical Support. If the product
requires warranty service, the representative will provide a Return Authorization form or
number and the location of the nearest service center.
•
Ship the product to the service center with freight, insurance, and customs duties
prepaid. The Return Authorization form must be included to obtain warranty service.
•
Ensure that the unit(s) is properly packed before shipping, preferably in the original
Cadex boxes. Damage caused in transit due to improperly packed items is not
covered under warranty.
• Products returned from warranty service are shipped with freight prepaid by Cadex.
Non-Warranty Repairs
Before sending the unit in for service, contact Cadex Technical Support at 1 800 565-
5228. If the analyzer is not covered by warranty, the representative will provide the
contact information for the nearest service center. Contact the service center directly to
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