TROUBLESHOOTING 121
TABLE 3: imagePRESS Server error messages and conditions
Symptom Possible cause Suggested action
Beep codes during Startup
1 beep No error—the imagePRESS Server
is starting up normally.
None
1 beep, followed by 3
beeps, followed by 3 beeps,
followed by 1 beep
Missing, unmatched, incorrect,
or faulty DIMMs
Check for missing, unmatched, incorrect or faulty DIMMs and
reseat the DIMMs to remove any oxidation on the connector
(see page 77).
Startup
imagePRESS Server
auto-reboots unexpectedly
approximately 5 minutes
after it is powered on.
The imagePRESS Server has probably been connected to a copier model different from the model it was
configured to connect to at the factory. The imagePRESS Server is configured at the factory to connect to a
specific copier model within the supported copier series (see the note on page 9). If the imagePRESS Server is
later connected to a different model in the series, it will auto-reboot approximately 5 minutes after it is
powered on in order to establish communication with the different model. The auto-reboot is normal and
only occurs the first time the imagePRESS Server is powered-on with the different copier model. Do not press
any buttons or interrupt the imagePRESS Server while it is rebooting.
imagePRESS Server does
not start and the Control
Panel is black.
NOTE: If the Activity light is
solid yellow while the Control
Panel is black, the
imagePRESS Server is in Sleep
Mode.
Possibly one of the following:
• The imagePRESS Server is powered off
• Power cable is not plugged into
the power connector on the
imagePRESS Server back panel,
or into the wall power outlet
• The back panel power switch is in the
OFF position
• UIB cable is not connected to
the motherboard, the user
interface board, or both
• Faulty power cable
• Faulty power supply (power supply
may not be supplying power to
the motherboard)
• The CMOS jumper is not in the
default position
• Faulty motherboard (motherboard
power plane may not be supplying
power to components)
1. Recheck all cables and connections.
2. Make sure the back panel power switch is in the ON position
(see page 42).
3. Listen for the power supply fan and feel for air at the back
of the unit where the power supply is located.
If air is not coming from the power supply fan, isolate a
possible faulty power cable as follows:
• Power on using a different power cable.
• Install a new or “known good” power supply.
4. Check the back panel fan vent and feel for air coming out of
the back of the system.
If air is coming out of the power supply fan vent but is not
coming out of the back panel fan vent, the motherboard
may be faulty. You may need to replace the motherboard
(see page 65).
5. Review the jumper section on page 85 and ensure that the
jumper is in the default position, then clear the CMOS
(see page 85).
Activity light status:
Off.
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