SERVICE PROCEDURES 91
Hard disk drives
The factory-installed hard disk drives (HDDs) are formatted and loaded with system
software, network drivers, and printer fonts. The HDDs are also used to store spooled
print jobs. Available space on the HDDs is displayed on the Info screen of the copier
touch panel and in Command WorkStation.
If you replace a HDD with a new one, you must install system software as described on
page 105. (Spare HDDs are not shipped with preinstalled system software.)
Do not install a new HDD and the motherboard at the same time. Doing so in the wrong
order, without updating the system (see page 65), will cause the system to malfunction.
It is unlikely that a HDD and the motherboard are both defective. Avoid replacing both a
HDD and the motherboard to solve one problem. If troubleshooting strategies (checking
cables and connections; see pages 112 and 113) do not solve the problem and you suspect a
HDD or the motherboard is at fault, troubleshoot in the following order:
1. Replace one of the HDDs and install system software.
Always replace a faulty HDD with a new HDD. Transferring a HDD from one
imagePRESS Server to another is incorrect and strongly discouraged.
2. If the problem persists, reinstall the first HDD that you removed earlier, replace the other
HDD, reinstall system software, and then recheck the system.
3. If the problem persists, perform other procedures, such as replacing the motherboard. (Make
sure to thoroughly review the motherboard replacement procedure beginning on page 65.)
Proper handling
Improper handling can damage a HDD. Handle the HDDs with extreme care.
• Use proper ESD practices when grounding yourself and the imagePRESS Server.
• Keep magnets and magnetic-sensitive objects away from the HDDs.
• Do not remove the screws on top of the HDDs. Loosening these screws voids
the warranty.
• Never drop, jar, bump, or put excessive pressure on the HDDs.
• Handle the HDDs by their sides and avoid touching the printed circuit boards.
• Allow the HDDs to reach room temperature before installation.
HDD problems may be caused by the following:
• Loose or faulty connections
• Faulty data or power cables
• Faulty HDDs
Make sure that you attach an ESD grounding wrist strap and follow standard ESD
precautions before handling imagePRESS Server components.
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