TROUBLESHOOTING 111
Preliminary on-site checkout
Most problems with the imagePRESS Server are caused by loose board or cable connections.
This section describes the quick checks that you can do to locate and fix obvious problems.
It describes how to eliminate any problems with external connections to the back of the
imagePRESS Server, and then addresses checking internal board and cable connections.
Check external and internal connections before replacing any components.
NOTE: Verify that the network is functioning, no unauthorized software or hardware is
installed on the imagePRESS Server, and no problems have occurred with a particular print
job or application. The on-site administrator can help you verify these issues.
For problems that persist after you check the external and internal connections, this section
provides a comprehensive list of internal and external checks that may help you fix the
problem.
This section includes the following:
• “Checking external connections” on page 112
Describes the quick checks that you can do to make sure that the problem is not caused by
a loose connection at the back of the imagePRESS Server.
• “Checking internal components” on page 113
Describes the quick checks that you can do to make sure that the problem is not caused by
a loose board or cable connection inside the imagePRESS Server.
• “Inspecting the system” on page 114
Provides a more comprehensive checklist that you can use to check the
imagePRESS Server internally and externally. If your initial checks fail, complete this
checklist before concluding that you need to replace a cable or component.
To troubleshoot problems that present specific symptoms, see “Table 3: imagePRESS Server
error messages and conditions” on page 121. Locate symptoms listed in the table to help you
determine possible causes and steps to remedy them.
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