TROUBLESHOOTING 130
Printing
NOTE: Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a color Test
Page to make sure that the copier does not need servicing or adjusting.
Test Page fails to print. The copier is not ready to print.
Make sure that the copier is turned on and ready to print.
A problem exists with the connection
between the imagePRESS Server and
the copier.
1. Recheck that the copier interface cables are present and
properly connected to the imagePRESS Server and the copier
(see page 30).
2. If the problem persists:
• Recycle power on the copier.
• Recycle power on the imagePRESS Server by shutting down
through the Functions menu, waiting 10 seconds, and then
powering the imagePRESS Server back on (see page 42).
3. If the problem persists, replace the copier interface cable
(see page 112).
4. If the problem persists, replace the copier interface board
(see page 56).
5. If the problem persists, you may need to service the copier.
The imagePRESS Server
appears in the list of
printers on the customer’s
workstation, but certain
jobs do not print.
A PostScript error
Make sure that Print to PostScript Error in Setup is set to
Yes. Check for error messages on the imagePRESS Server
output.
An application problem
1. Print a job from a different application to determine if the
problem is associated with a particular application.
2. Make sure that the connection between the
imagePRESS Server and the workstation is working by
downloading a Test Page from the workstation, or by
printing a simple file such as a text file.
3. Resend the problem file.
Symptom Possible cause Suggested action
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