Chapter 8
8-39
Cannot adjust printhead.
Press Online to clear the
error and readjust printhead.
03863000-2821 LF unadjustable Check the paper on which a pattern is printed for
smears.
Check the environment for interferences from
outside light.
Clean the printhead.
Cannot adjust eccentric.
Press Online to clear the
error.
03863000-2822 Eccentricity correction disabled Check to see if paper has not jammed.
Cannot adjust optic axis.
Press Online to clear the
error.
03863000-2824 Optical axis error Check the multi sensor.
Check the head management sensor.
03863000-2826 Eccentricity correction error Check to see if paper has not jammed.
03863000-282A Carriage motor rotation adjustment error Check the carriage unit and surrounding parts.
Replace the carriage motor.
03863000-282B Carriage motor rotation adjustment error (when
detecting the vibration)
Check the carriage unit and surrounding parts.
Replace the carriage motor.
CRNG XXX XXX XXX
XXX
03863000-2831 Printhead registration unadjustable (when performing
CR REG)
Check the paper on which a pattern is printed for
smears.
Check the environment for interferences from
outside light.
Clean the printhead.
Cannot calibrate.
Press OK and try
calibration again.
03863000-2F34 Color calibration adjustment failure error Check the environment for interferences from
outside light.
Replace the multi sensor unit.
Error E02827 03863000-4034 Sensor calibration error Check the paper on which a pattern is printed for
smears.
Check the environment for interferences from
outside light.
Clean the printhead.
PaprWidth Mismatch. 03864001-2E45 Roll media width mismatch (when pressing the Load
button)
Change the roll media.
Wrong paper type. 03864002-2E42 Paper type mismatch Check the type of paper that can be fed and reload
the paper.
Borderless printng not
possible.
Check roll position.
03864004-2409 Paper loaded at a position inaccessible for borderless
printing
Check to see if a borderless printing spacer is
installed.
Reload the paper.
Borderless printng not
possible.
Check supported paper.
03864004-240A Borderless printing disabled (unsupported size, when
pressing the Load button)
Check the media size.
Change the media size.
Cannot cut paper.
Lift the release lever and
reload the paper.
03870001-2015 Cutting failure Cut paper manually.
Check the cutter.
Cannot cut paper.
Lift the release lever and
reload the paper.
03870001-2019 Cut failure (during jam occure) Check the cutter unit and surrounding parts.
Replace the cutter.
Media Take-up error.
Check the paper.
Press Online to clear error.
03890000-2920 Media take-up unit cannot take up the media Check to see if paper has not jammed.
Rewinding error.
Check for jam at indicated
position.
Press Online to clear error.
03890000-2921 Media take-up take up the media continuously Check the media take-up paper detection sensor and
surrounding part.
Replace the media take-up paper detection sensor.
Unknown file.
Check file format.
Turn off printer, wait a
while, then turn it on again.
03900001-4042 MIT data transfer failure Verify the validity of MID data before transferring
it.
Unknown file.
Check file format.
Turn off printer, wait a
while, then turn it on again.
03900001-4049 ROM data for another model has been transferred. Transmit valid ROM data.
Display massage Code* Condition detected Action
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