Procedure
Step 1
In Cisco Unified Communications Manager Administration, select Device > Phone.
Step 2
Locate the phone to be configured.
Step 3
Set the following parameters.
•
Do Not Disturb: This check box allows you to enable DND on the phone.
•
DND Option: Ring Off, Call Reject, or Use Common Phone Profile Setting.
•
DND Incoming Call Alert: Choose the type of alert, if any, to play on a phone for incoming calls when
DND is active.
This parameter is located on in the Common Phone Profile window and the Phone Configuration
window. The Phone Configuration window value takes precedence.
Note
Step 4
Select Save.
Related Topics
Cisco Unified Communications Manager Documentation, on page xiii
Enable Agent Greeting
The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the
beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent
can prerecord a single greeting or multiple greetings, as needed, and create and update the greetings.
When a customer calls, the agent and the caller hear the prerecorded greeting. The agent can remain on mute
until the greeting ends or the agent can answer the call over the greeting.
All codecs supported for the phone are supported for Agent Greeting calls.
For more information, see the barge and privacy information in the documentation for your particular Cisco
Unified Communications Manager release.
Procedure
Step 1
From Cisco Unified Communications Manager Administration, select Device > Phone.
Step 2
Locate the IP phone that you want to configure.
Step 3
Scroll to the Device Information Layout pane and set Built In Bridge to On or Default.
Step 4
Select Save.
Step 5
Check the setting of the bridge:
a) Choose System > Service Parameters.
b) Select the appropriate Server and Service.
c) Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On.
d) Select Save.
Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager
149
Phone Feature Configuration
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