CHAPTER 11
Phone Features and Setup
•
Cisco IP Phone User Support, page 111
•
Telephony Features for the Cisco IP Phone, page 112
•
Feature Buttons and Softkeys, page 127
•
Phone Feature Configuration, page 129
•
Set Up Softkey Template, page 160
•
Phone Button Templates, page 163
Cisco IP Phone User Support
If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users
in your network or company. It is important to provide current and thorough information to end users.
To successfully use some of the features on the Cisco IP Phone (including Speed Dial, Services, and voice
message system options), users must receive information from you or from your network team or must be
able to contact you for assistance. Make sure to provide users with the names of people to contact for assistance
and with instructions for contacting those people.
We recommend that you create a web page on your internal support site that provides end users with important
information about their Cisco IP Phones.
Consider including the following types of information on this site:
•
user guides for all Cisco IP Phone models that you support
•
information on how to access the Cisco Unified Communications Self Care Portal
•
list of features supported
•
user guide or quick reference for your voicemail system
Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager
111
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