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Administration Guide
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Cisco 8832 - Cisco IP Conference Phone Troubleshooting
190 pages
Manual
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P
ART
IV
Cisco
IP
Conference
Phone
T
roubleshooting
•
Monitoring
Phone
Systems,
on
page
123
•
Phone
T
roubleshooting,
on
page
157
•
Maintenance,
on
page
175
•
International
User
Support,
on
page
179
130
132
Table of Contents
Main Page
Default Chapter
3
Table of Contents
3
Chapter 1
11
New and Changed Information for Firmware Release 12.5(1)
11
New and Changed Information for Firmware Release 12.0(1)SR2
13
Cisco IP Conference Phone 8832
17
CHAPTER 2 Cisco IP Conference Phone 8832 Buttons and Hardware
19
Wired Expansion Microphone
20
Wireless Expansion Microphone
21
Related Documentation
22
Documentation, Support, and Security Guidelines
23
Chapter 3
25
Physical and Operating Environment Specifications
25
Phone Power Requirements
26
Supported Network Protocols
27
Cisco Unified Communications Manager Interaction
30
Cisco Unified Communications Manager Express Interaction
31
Voice Messaging System Interaction
31
Phone Configuration Files
32
Phone Behavior During Times of Network Congestion
32
Cisco IP Conference Phone Installation
33
CHAPTER 4 Phone Installation
35
Verify the Network Setup
35
Enable Autoregistration for Phones
36
Daisy Chain Mode
37
Install the Conference Phone
38
Ways to Provide Power to Your Conference Phone
39
Install the Wired Expansion Microphones
41
Install the Wireless Expansion Microphones
42
Install the Wireless Microphone Charging Cradle
43
Install the Conference Phone in Daisy Chain Mode
44
Reboot Your Conference Phone from the Backup Image
45
Set up the Phone from the Setup Menus
46
Apply a Phone Password
47
Text and Menu Entry from the Phone
47
Configure the Network Settings
48
Network Setup Fields
48
Set Domain Name Field
52
Enable Wireless LAN from the Phone
52
Set up the Wireless LAN from Cisco Unified Communications Manager
53
Set up Wireless LAN from the Phone
54
Set the Number of WLAN Authentication Attempts
55
Enable WLAN Prompt Mode
56
Set up a Wi-Fi Profile Using Cisco Unified Communications Manager
56
Set up a Wi-Fi Group Using Cisco Unified Communications Manager
58
Verify the Phone Startup
58
CHAPTER 5 Cisco Unified Communications Manager Phone Installation
61
Set up a Cisco IP Conference Phone
61
Determine the Phone MAC Address
65
Phone Addition Methods
66
Add Phones Individually
66
Add Phones with a BAT Phone Template
67
Add Users to Cisco Unified Communications Manager
67
Add a User from an External LDAP Directory
68
Add a User Directly to Cisco Unified Communications Manager
68
Add a User to an End User Group
69
Associate Phones with Users
69
Survivable Remote Site Telephony
70
CHAPTER 6 Self Care Portal Management
73
Self Care Portal Overview
73
Set up User Access to the Self Care Portal
73
Customize the Self Care Portal Display
74
Cisco IP Conference Phone Administration
75
CHAPTER 7 Cisco IP Conference Phone Security
77
Cisco IP Phone Security Overview
77
Security Enhancements for Your Phone Network
78
Supported Security Features
78
Set up a Locally Significant Certificate
82
Enable FIPS Mode
83
Phone Call Security
83
Secure Conference Call Identification
84
Secure Phone Call Identification
85
Provide Encryption for Barge
86
WLAN Security
86
Wireless LAN Security
89
802.1X Authentication
93
CHAPTER 8 Cisco IP Conference Phone Customization
95
Custom Phone Ringtones
95
Set up a Custom Phone Ring
95
Custom Ring File Formats
96
Customize the Dial Tone
97
CHAPTER 9 Cisco IP Conference Phone Features and Setup
99
Cisco IP Phone User Support
99
Set up a New Softkey Template
99
Configure Phone Services for Users
100
Phone Feature Configuration
101
Set up Phone Features for All Phones
102
Set up Phone Features for a Group of Phones
102
Set up Phone Features for a Single Phone
103
Product Specific Configuration
103
Disable Transport Layer Security Ciphers
113
Schedule Power Save for Cisco IP Phone
114
Schedule Energywise on Cisco IP Phone
116
Set up Do Not Disturb
119
Set up Call Forward Notification
120
UCR 2008 Setup
121
Set up UCR 2008 in Common Device Configuration
121
Set up UCR 2008 in Common Phone Profile
122
Set up UCR 2008 in Enterprise Phone Configuration
122
Set up UCR 2008 in Phone
122
Mobile and Remote Access through Expressway
123
Deployment Scenarios
124
Configure User Credentials Persistent for Expressway Sign-In
124
Problem Report Tool
125
Configure a Customer Support Upload URL
125
Set the Label for a Line
126
C H a P T E
127
Corporate and Personal Directory
127
Corporate Directory Setup
127
Personal Directory Setup
127
User Personal Directory Entries Setup
128
Download Cisco IP Phone Address Book Synchronizer
128
Cisco IP Phone Address Book Synchronizer Deployment
129
Install Synchronizer
129
Set up Synchronizer
129
Cisco IP Conference Phone Troubleshooting
131
CHAPTER 11 Monitoring Phone Systems
133
Monitoring Phone Systems Overview
133
Cisco IP Phone Status
133
Display the Phone Information Window
134
Display the Status Menu
134
Display the Status Messages Window
134
Display the Network Statistics Window
141
Display the Call Statistics Window
144
Cisco IP Phone Web Page
146
Access the Phone Web Page
146
Device Information Web Page
147
Network Setup Web Page
148
Ethernet Information Web Page
154
Network Web Pages
155
Console Logs, Core Dumps, Status Messages, and Debug Display Web Pages
157
Streaming Statistics Web Page
157
Streaming Statistics Web Page
160
Request Information from the Phone in XML
163
Sample Callinfo Output
163
Sample Lineinfo Output
164
Sample Modeinfo Output
165
CHAPTER 12 Phone Troubleshooting
167
General Troubleshooting Information
167
Startup Problems
169
Cisco IP Phone Does Not Go through the Normal Startup Process
169
Ciscoipphonedoesnotregisterwithciscounifiedcommunicationsmanager
170
Phone Displays Error Messages
170
Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager
171
Phone Cannot Connect to TFTP Server
171
Phone Cannot Connect to Server
171
Phone Cannot Connect Using DNS
171
Cisco Unified Communications Manager and TFTP Services Are Not Running
172
Configuration File Corruption
172
Cisco Unified Communications Manager Phone Registration
172
Cisco IP Phone Cannot Obtain IP Address
173
Phone Reset Problems
173
Phone Resets Due to Intermittent Network Outages
173
Phone Resets Due to DHCP Setting Errors
173
Phone Resets Due to Incorrect Static IP Address
174
Phone Resets During Heavy Network Usage
174
Phone Resets Due to Intentional Reset
174
Phone Resets Due to DNS or Other Connectivity Issues
174
Phone Does Not Power up
175
Phone Cannot Connect to LAN
175
Cisco IP Phone Security Problems
175
CTL File Problems
175
Authentication Error, Phone Cannot Authenticate CTL File
175
Phone Cannot Authenticate CTL File
176
CTL File Authenticates but Other Configuration Files Do Not Authenticate
176
ITL File Authenticates but Other Configuration Files Do Not Authenticate
176
TFTP Authorization Fails
176
Phone Does Not Register
177
Signed Configuration Files Are Not Requested
177
Audio Problems
177
No Speech Path
177
Choppy Speech
178
One Phone in Daisy Chain Mode Doesn't Work
178
General Telephone Call Problems
178
Phone Call Cannot be Established
178
Phone Does Not Recognize DTMF Digits or Digits Are Delayed
179
Troubleshooting Procedures
179
Check TFTP Settings
179
Determine DNS or Connectivity Issues
180
Check DHCP Settings
180
Create a New Phone Configuration File
181
Verify DNS Settings
181
Start Service
182
Control Debug Information from Cisco Unified Communications Manager
182
Additional Troubleshooting Information
183
CHAPTER 13 Maintenance
185
Restart or Reset the Conference Phone
185
Restart the Conference Phone
185
Reset the Conference Phone Settings from the Phone Menu
185
Reset the Conference Phone to Factory Defaults from the Keypad
186
Voice Quality Monitoring
186
Voice Quality Troubleshooting Tips
187
Cisco IP Phone Cleaning
188
CHAPTER 14 International User Support
189
Unified Communications Manager Endpoints Locale Installer
189
International Call Logging Support
189
Language Limitation
190
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