CHAPTER 9
Cisco IP Conference Phone Features and Setup
• Cisco IP Phone User Support, on page 89
• Set Up a New Softkey Template, on page 89
• Configure Phone Services for Users, on page 90
• Phone Feature Configuration, on page 91
Cisco IP Phone User Support
If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users
in your network or company. It is important to provide current and thorough information to end users.
To successfully use some of the features on the Cisco IP Phone (including Services and voice message system
options), users must receive information from you or from your network team or must be able to contact you
for assistance. Make sure to provide users with the names of people to contact for assistance and with
instructions for contacting those people.
We recommend that you create a web page on your internal support site that provides end users with important
information about their Cisco IP Phones.
Consider including the following types of information on this site:
• User guides for all Cisco IP Phone models that you support
• Information on how to access the Cisco Unified Communications Self Care Portal
• List of features supported
• User guide or quick reference for your voicemail system
Set Up a New Softkey Template
You need to add softkeys to a softkey template to give users access to some features. For example, if you
want users to be able to use do not disturb, you need to enable the softkey. For more information, see the
documentation for your particular Cisco Unified Communications Manager release.
You may want to create several templates. For example, you might want a template for the phone in a conference
room, and another template for a phone in an executive's office.
Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager
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