Remote Management Console 4-19
4.13
Troubleshooting Tips
Table 4–5 lists possible causes and suggested solutions for
symptoms you might see.
Table 4–5 RMC Troubleshooting
Symptom Possible Cause Suggested Solution
If you are not at the RMC prompt, a system reset or initialization disconnects
the modem.
SRM clears modem
connections on power-up.
Reconnect the modem.
See Section 4.11.
RMC does not answer when the modem is called.
Modem cables may be
incorrectly installed.
Check modem phone lines
and connections.
RMC remote access is
disabled.
Enter enable remote
access command from
RMC.
RMC does not have a valid
password set.
Enter set password and
enable remote commands
from the RMC.
On power-up, the RMC defers
initializing the modem for 30
seconds to allow the modem to
complete its internal diagnos-
tics and initializations.
Wait 30 seconds after
powering up the system
and the RMC before
attempting to dial in.
Modem may have had power
cycled since last being initial-
ized or modem is not set up
correctly.
Enter enable remote
command from the RMC
console.
Continued on next page.
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