174 - Troubleshooting and Technical Support DeviceMaster Installation and Configuration Guide: 2000594 Rev. F
Troubleshooting and Technical Support
4. Return to the Server Status (home) page and click Reboot.
5. Click Set configuration for all ports to factory default settings.
6. Click Yes: Reboot.
7. Click the Network tab and make the following changes:
a. Click the Use static configuration below check box and enter the following values:
• Set the IP Address to 192.168.250.250.
• Set the Netmask to 255.255.0.0.
• Set the Gateway to 192.168.250.1.
• Set the Bootloader Timeout to 15.
b. Click Save.
c. Click OK when reminded it is necessary to reboot to take effect.
The DeviceMaster reboots. When it starts running, everything will have been returned to factory default
values.If you choose to verify the values, the IP address has been reset to 192.168.250.250.
Technical Support
If you are using an NS-Link driver for a Windows system, you should review the troubleshooting section in
the DeviceMaster Device Driver (NS-Link) User Guide for Windows (Page 11) before contacting Technical
Support.
It contains troubleshooting procedures that you should perform before contacting Technical Support since
they will request that you perform, some or all of the procedures before they will be able to help you diagnose
your problem. If you need technical support use one of the following methods.
Comtrol Contact Information
Downloads (FTP) ftp://ftp.comtrol.com/html/default.htm
Downloads (HTTP) http://downloads.comtrol.com/html/default.htm
Web site http://www.comtrol.com
Phone (763) 957-6000
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