Troubleshooting 78
Problems with the scanner installation
Problem Possible Causes and Remedies
This message may appear when running the Calibration wizard.
1. The most common cause is a dirty or smudged glass plate. Clean the scanning area, reboot the scanner and then
complete the calibration steps as described in the section: Scanner Calibration in this guide.
2. If the problem persists after cleaning the scanning area - the problem could be caused by a loose object in the optical path.
Remove any torn pieces of paper or other loose objects from the scanning area. Even the smallest loose objects will
disturb the scanner adjustment function.
3. Contact your technical service provider if the problem persists.
Cannot scan to a cloud service
You get a message on the scanner screen: “Welcome to Contex LINK, <cloud service name> is not enabled” …
1. Ensure that you have installed the Contex LINK client software on your PC, and that you have setup the parameters for
the specific cloud service. See the section: The Contex LINK scan client software for instructions.
2. If you have made the settings, test your login credentials to the cloud service from your PC.
3. Repeat the cloud service setup in Contex LINK.
4. Ensure that you have the latest version of the Contex LINK software on your PC. If not, update Contex LINK and repeat
above steps. See: Updating the Contex LINK client software.
You scroll through the available users on the scanner screen and cannot find yourself as a user. Try the following steps:
1. Ensure that you have installed the Contex LINK client software on your PC, and that you have setup the user parameters
correctly. See the section: The Contex LINK scan client software for instructions on installing the client software and
connecting to your cloud services.
2. Restart the scanner to let it redetect all users on the LAN.
3. If the above fails, update the Contex LINK software on your PC and repeat above steps. See: Updating the Contex LINK
client software.
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