8 Troubleshooting
Ab
out this chapter
This chapter provides information to assist users and service personnel to identify and
correct problems that may occur when operating the product.
If the suggested actions in this guide do not solve the problem, or if the problem is not
covered by this guide, contact your Cytiva representative for advice.
Error messages and suggested
corrective actions
Message text
Suggested corrective action
Cannot formulate
Do one of the following to continue with operation:
• S
e
lect the appropriate sample arm
• Insert the missing cartridge
• Close the lid of the instrument
Some fields are missing
Do one of the following to continue with operation:
• Enter a value for the parameter Dilution ratio
• Deselect the syringe in the L channel
Instrument is in safe
mo
de
Close the lid and tap Re
set to return all system components to their
home positions
[L, C, R] syringe is missing
or Paddle may need
cleaning
Do one of the following to continue with operation:
• At
tach the missing syringe or syringes
• If the syringes are attached, the paddle might be sticky. Clean the
paddles as described in Section 7.4 Routine cleaning, on page 109.
Heater Not Attached
Contact your Cytiva representative to have the heating option
installed on the system. See Contact information for support,
on page 119.
8 Troubleshooting
NanoAssemblr Ignite and Ignite+ Operating Instructions NIN1134 AA 110
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