DataCard SD260L - Locate a Problem Within the Card Production System

34 Troubleshooting
Locate a Problem Within the Card Production
System
Fortypicalcomponentsofthesystem,referto“CardPrinterSystemOverview ”onpage 12.Ifany
oneofthefollowingcomponentsdoesnotworkproperly,printingcardscanbeaffected.
 TheXPSCardPrinterDriver
IfyouneedtoreinstalltheCardPrinterDrivertofixaproblem,werecommendyou
downloadthelatestversionofthedriverfromhttp://www.datacard.com.SelectSupport&
Drivers>Drivers&Downloadsfromthemenu.EnteryourprintermodelintheEnter
ProductNameor
Numberarea,andclick Go.
 Cardproductionsoftware
Cardproductionsoftwareformatsthetypesofdatausedtoprintcards.Makesurethatthe
cardproductionsoftwarefeaturesyouuseworkwithyourprinter.
Ifyoudonotusecardproductionsoftware,makesurethatthesoftwareyouusesupports
therequirementsforcreatingcards.If
youusemagneticstripedata,useanapplicationthat
savestextaste xtandnotasagraphic.(Forexample,MicrosoftPaintonlysav esgraphicdata,
whileAdobePhotoshopsavesbothgraphicandtextdata.)Fontsandescapesrequirethat
textissentfromtheapplicationastext.
 Printerplug‐in
Cardproductionsoftwaremightrequireaprinterplug‐in,whichmakesthedatainthecard
productionsoftwareavailableintheformtheCardPrinterDrivercanuse.
 Othercomponentsofthesystem
AnIDorbadgesystemusuallyincludesacameratotakephotos,andmayincludeother
capturedevicesforbiometricdata.Theproperuseandmaintenanceofthesecomponentsis
importanttothequalityofcardsyouproduce.