DataCard SD260L - Network Installation Troubleshooting

38 Troubleshooting
Network Installation Troubleshooting
Card Printer Driver Problems
TheCardPrinterDriverandprintercanhavethefollowingcommunicationproblems:
 TheCardPrinterDriverdoesnotdetectthenetwork‐connectedprinteronpage 39.
 TheCardPrinterDriverdoesnotdetecttheUSB‐connectedprinteronpage 39.
 DriverstatusorWindowsprintqueuedoesnotprovideexpecteddataonpage 40.
 PrinterMessagesdonotdisplayonthePConpage 41
Problem Solution
Thenetworkcableis
loose.
Reconnectthedatacabletothenetworkportandtheprinter.
Restarttheprinter.
TheStatuspageof
PrinterPropertiesshows
theprinterisnot
available,buttheprinter
showsReadyontheLCD
panel.
Followyour
networktroubleshootingprocedurestoisolate
andtesteachcomponentofthecomputer‐to‐printer
communicationlink.
Suggestions:
 Verifythecomputer‐to‐networkconnectionbyaccessinga
networkresource,suchasanetworkdrive.
 Thenetworkadministratorcantestcommunication
betweenaserverandtheprinter.
 Makesurethattheuserisloggedontothenetwork.
Theprinterisnot
configuredwiththe
correctnetworkaddress
MakesurethattheservernameorIPaddressisenteredinthe
PortSettingsorConfigurePortdialogboxonthecomputer.
Formoreinformationaboutretrievingtheprinter’sIP

address,referto“RetrievethePrinter’sNetworkIPAddress”
onpage 18.
MakesurethatReadydisplaysontheprinter'sLCDpanel.