DataCard SD260L - Locate a Problem with Basic Printer Functions

SD260L/SD360/SD460 Card Printers User’s Guide 35
Locate a Problem with Basic Printer Functions
Ifthesystemisnotworkingasexpected,followthesestepsintheorderlistedtoisolatethe
sourceoftheproblembeforeyoucontactyourserviceprovider.
1. Makesurethatthepowercordispluggedinandtheprinterispoweredon.
2. Powerontheprinter.Makesurethat
Readydisplaysonthefrontpanelwithin1 minute?
 Iftheprinterpowersoncorrectly,continuetostep3.
 Iftheprinterpowerson,butImproperShutdowndisplaysontheLCDpanel,pressthe
U
SERbuttonforapproximately2seconds.Readyshoulddisplay.
 IftheprinterpowersonbutdoesnotdisplayReady,theprinterisnotworkingproperly.
Requestservicefortheprinter.
 Iftheprinterdoesnotpoweron,makesurethattheprinterpowersupplyisworking
properly.
 Ifthepowersupplyisworkingproperly,requestservicefortheprinterfromyour
systemadministrator.
 Ifthepowersupplyisnotfunctioning,replaceitandbeginwithstep1.
3. Printatestcard.Referto“PrintaTestCard”onpage 22formoreinformation.
 Ifthetestcardprints,theprinterisworkingcorrectly.Continuetostep4.
 Ifthetestcarddoes notprint,theprinterisnotworkingcorrectly.Requestserviceforthe
printer.
4. Connecttheprinterdatacable,ifnecessary.Makesurethatyouusethesametypeofcable
(USBornetwork)usedwhentheprinterwasinstalled.
5. IfyouusetheXPSCardPrinter
Driver,printadriversamplecard.Forthestepstofollow,refer
toyourprinter’sDriverGuide.
 Ifthesamplecardprints,theprinteranddriverareworkingcorrectly.Continuetostep6.
 Ifthesamplecarddoesnotprint,theprinteranddriverhaveacommunicationproblem.
Determinethecauseoftheproblemandtrythesamplecardagain.
IfyoudonotusetheCardPrinterDriver,askyourserviceproviderorsoftwareproviderfor
assistance.