120Installation and Service Guide: Color Controller E-85
Troubleshooting
System problems (continued)
Cycle Printer Power One of the following:
• Interface cable between E-85 and
printer is loose or disconnected
• The printer is powered off or not
ready to print
1 Make sure the printer is powered on and ready to print.
2 Check again that the printer interface cables are
present and properly connected to the E-85 and the
printer (see Figure 3 on page 19).
3 If the problem persists, power off/on the printer and
the E-85, waiting one minute after the E-85 reaches
Idle before you power on the printer.
4 Check again that the printer interface board is
present and properly connected to the motherboard
(see page 55).
5 If the problem persists, replace the printer interface
cables one at a time (see Figure 3 on page 19).
6 If the problem persists, try replacing the printer
interface board assembly (see page 55).
7 If the problem persists, you may need to service the
printer.
Service messages
1 file(s) copied hangs during
system software installation
after removing first DVD and
recycling power.
One of the following:
• Normal behavior
• Corrupted installation
• Lost communication with hard
disk drives due to one of the
following:
• Faulty hard disk drive cable
• Faulty hard disk drive
• Faulty motherboard
1 Wait 5-10 minutes to make sure that the system is
really hanging. If so, power off, wait 10 seconds, and
then power on again.
2 If the problem persists, restore the backup, or reinstall
system software.
3 If the problem persists, recheck cables and
connections.
4 If the problem persists, check for a faulty hard disk
drive.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a hard disk
drive description appears next to the Port-01, Port-02,
and Port-03 entries, all three hard disk drives are good.
If “No device detected” appears next to:
• Port-01, the 500GB hard disk drive in the top slot of
the chassis may be faulty.
• Port-02, the 2TB hard disk drive in the middle slot
may be faulty.
• Port-03, the 2TB hard disk drive in the bottom slot
may be faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
5 If the problem persists, replace the motherboard (see
page 56).
Symptom Possible cause Suggested action
To Next Page
Loading...
Need help?
General
