100Installation and Service Guide: Color Controller E-85
Installing System Software
Verify the E-85 operation
1 Print the Test Page and the Server Configuration page (page 27).
If the Test Page does not print, verify that the printer interface cables are securely connected and on the correct ports;
verify that the printer interface board is securely connected to the motherboard; look up printing problems in
“Table 6: E-85 error messages and conditions” on page 109.
If image quality is poor, test the printer (see the service documentation that accompanies the printer).
2 Verify that the E-85 is connected to the network (see page 22).
3 Ask the site administrator to download a test job over the network.
If the job does not print or has poor image quality, look up print problems in “Table 6: E-85 error messages and
conditions” on page 109 and the user documentation Troubleshooting topics.
Before you leave the customer site
1 Remind the site administrator to do the following:
• Import archived jobs.
Please note that some archived jobs may not print.
• Register Adobe Acrobat the first time you use it.
2 Reinstall the following:
• Fonts
• Custom simulations
Note: This upgrade may not be compatible with old user software.
3 Back up the E-85 hard disk drives.
System software installation error messages
If an error message displays when you install or upgrade system software, do the following:
• If prompted, save the log.
• If you are not prompted to save the log, record the error message.
• If the network cable and printer interface cables are still connected to the E-85, disconnect the cables and perform the
installation again, starting from “Installing or upgrading the system and user software with Fiery System installer” on
page 97.
If you cannot correct the error, contact your authorized service/support center. A log or error message may help to solve the
problem. Provide as much specific information as possible.
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